Manager Rider Experience & Engagement

Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs.

Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders.

Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective.

Identify and pilot creative, modern training delivery formats ( digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools).

Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings.

Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification.

Track...