Manager, Renewals (Xico)

Renewal ManagerThis role leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid‐Market, and Digital Success (DST) segments.Key responsibilities include:Ensuring renewal predictability, contraction visibility, and scalable automation execution.Partnering closely with Sales and Customer Success leadership.Maintaining operational authority over renewal forecast accuracy and renewal process compliance.Location and schedule:This role is based in Mexico City and follows a hybrid schedule (2‐3 days per week in the office).
Team members may be required to work on certain Mexico holidays based on business and operational needs.
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