Manager, Quality Assurance

General Characteristics Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes.

Ensures that quality methods and procedures are executed.

Ensures that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.

Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the interaction and relationship of business operations and operating systems and network processes.

Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities.

Responsible for researching, developing and implementing testing methods and procedures.

Ensures that products meet the highest quality standards.

Monitors and rep...