Manager of MSS & SOC Operations

We are recruiting a Head of MSS & SOC Operations for a leading multinational technology company. This is a strategic leadership role responsible for overseeing global managed security services, focusing on operational excellence, technological innovation, and leading high-performance teams in an international environment.

1. Key Responsibilities (What you will do)

• Operations Leadership: Establish, manage, and scale global MSS and SOC practices, defining 24/7 operational models (follow-the-sun) and clear career development paths.
• Transformation & Automation: Drive operational evolution through AI and playbook automation, optimizing incident detection and response.
• Performance Governance: Ensure compliance with strict SLAs/SLOs and maintain the financial profitability (gross margin) of the service portfolio.
• Crisis & Stakeholder Management: Serve as a C-suite level point of contact for Enterprise clients and orchestrate the resolution ...