Job Description
Requirements
- 7+ years in SaaS CS, implementation, or technical account management; 3+ years managing teams in high-growth environments
- Proven track record owning routcome senterprise accounts ($30K–$200K+ ARR)
- True enterprise operator: you've led CS in genuine enterprise environments — multi-stakeholder accounts, executive relationships, long procurement cycles — and can coach your team to show up at that level
- AI-forward: you've used AI tools consistently in your own work and have a clear point of view on what the next-generation CSM looks like
- Delivery-driven: you own outcomes, not relationships — you run playbooks, track automation targets, and project-manage each customer's journey with discipline
- Commercially sharp: retention and expansion are your problem — you know your book's health, flag risk early, and tie every conversation back to ROI
- Operator mindset: you think in systems, love building repeatable pr...