Job Description
Join as a Manager of Client Services Operations in Truro, Nova Scotia. Oversee client service teams to ensure top-tier customer experiences and effective sales strategies.
In this role, you will manage the client services team, providing mentorship while tackling complex customer inquiries. You will be responsible for analyzing performance metrics for continuous improvement and ensuring services align with sales goals. This position emphasizes developing strong client relationships and implementing service protocols to enhance overall service quality.
Key Responsibilities:
• Develop and mentor a high-performing customer service team
• Address and resolve escalated client issues effectively
• Analyze team performance metrics to drive improvement
• Align service initiatives with sales and marketing efforts
• Optimize CRM technologies for streamlined workflows
Requirements:
• University Degree in Business or equiva...
In this role, you will manage the client services team, providing mentorship while tackling complex customer inquiries. You will be responsible for analyzing performance metrics for continuous improvement and ensuring services align with sales goals. This position emphasizes developing strong client relationships and implementing service protocols to enhance overall service quality.
Key Responsibilities:
• Develop and mentor a high-performing customer service team
• Address and resolve escalated client issues effectively
• Analyze team performance metrics to drive improvement
• Align service initiatives with sales and marketing efforts
• Optimize CRM technologies for streamlined workflows
Requirements:
• University Degree in Business or equiva...