Manager IT Change Management

Manulife

📍 Waterloo, Ontario, Canada

Full time Operations Specialties Managers

Job Description

This role is responsible for the day-to-day execution and governance of the IT Change Management process, including change reviews, Change Advisory Board (CAB) coordination, emergency change management, and stakeholder engagement. The successful candidate will help maintain the stability and integrity of production environments by ensuring changes are appropriately assessed, approved, and implemented in alignment with ITIL practices and organizational standards.

You will also contribute to continuous improvement initiatives, promote process consistency, and support the ongoing evolution of change management practices within a fast-paced, global environment.

Position Responsibilities:
Change Management Execution & Review

  • Execute and govern the IT Change Management process to ensure changes are reviewed, assessed, and implemented effectively.
  • Evaluate change requests for completeness, risk, business impact, and implementation readiness.