Manager, Digital Programs Customer Success (Xico)

We are looking for a Manager, Digital Programs Customer Success to lead the design, delivery, and continuous improvement of scalable digital programs that help customers adopt, expand, and realize value across our portfolio of products. This role blends team leadership with hands‑on program execution. You will guide a small team or workstream, coach others in digital‑first practices, and act as a multiplier for scale strategies. You will foster a culture of experimentation, data‑driven decision‑making, and customer‑centricity, enabling your team to deliver impactful outcomes through multichannel engagement. Success requires navigating a complex, matrixed environment, working closely with multiple teams, including Product, Marketing, Commercial Excellence, Operations & Technology, Data & Analytics, and Customer Success to orchestrate customer experiences that drive outcomes.

• Lead, mentor, and develop a team...