Job Description
Join to apply for the
Manager, Customer Success
role at
Coveo .
At Coveo, Customer Success is at the heart of our mission to deliver relevance at scale, transforming every customer interaction into a meaningful, value‑driven experience. As a Manager, Customer Success, you will lead, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) responsible for guiding our customers toward impactful business outcomes.
Responsibilities
Guide your team of CSMs with personalized coaching, strengths‑based development, and a culture of accountability and excellence.
Join CSMs in customer meetings—including cadence calls, strategic checkpoints, and QBRs—to ensure quality, consistency, and a unified customer experience.
Use customer health scores, data insights, and CS tooling to accelerate time‑to‑value, strengthen adoption, and uncover expansion opportunities.
Monitor dashboards and key metrics to...
Manager, Customer Success
role at
Coveo .
At Coveo, Customer Success is at the heart of our mission to deliver relevance at scale, transforming every customer interaction into a meaningful, value‑driven experience. As a Manager, Customer Success, you will lead, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) responsible for guiding our customers toward impactful business outcomes.
Responsibilities
Guide your team of CSMs with personalized coaching, strengths‑based development, and a culture of accountability and excellence.
Join CSMs in customer meetings—including cadence calls, strategic checkpoints, and QBRs—to ensure quality, consistency, and a unified customer experience.
Use customer health scores, data insights, and CS tooling to accelerate time‑to‑value, strengthen adoption, and uncover expansion opportunities.
Monitor dashboards and key metrics to...