Job Description
Role Overview
Manager, Customer Success oversees a Technical Account Management team responsible for delivering world‑class customer service to NiCE’s key customers. The manager builds, mentors, and leads a team of Technical Account Managers (TAMs), supports long‑term relationships, ensures technical issue resolution, proposes enhancements, and helps customers leverage NiCE technology. The position is customer‑facing, engaging customers consultatively around NiCE products and the broader contact center ecosystem.
Technical Responsibilities
- Provide direction to TAMs who are providing technical configuration, programming, database design, and management/coordination of changes to existing applications.
- Provide process, data, and object modeling in a variety of application and database environments.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain expertise and currency...