Manager, Customer Success
Dialpad Japan
📍 kitchener, region of waterloo, Canada
Job Description
About Dialpad
Dialpad is the AI‑native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform – powered by AI that understands every conversation in real time.
Location & Role
Manager, Customer Success – Kitchener, Canada
Role Overview
As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform. You will be responsible for managing customer relationships, driving product adoption, and cultivating long‑term partnerships that lead to customer retention and growth. You will be the voice of the customer internally and will work closely with cross‑functional teams to ensure our solutions continue to meet and exceed customer expectations. You will help develop strategies to engage with at‑risk customers to improve outcomes and will repo...