Job Description
Job Overview
The Manager – Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high‑performing, customer‑centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.
Job Responsibilities
- Re‑establish role clarity and RACI within 30 days.
- Conduct weekly one‑on‑one meetings and publish individual performance developm...