Job Description
Location
This role requires you to be based within AMER hours, with flexibility to cover both West and East AMER time zones.
About the Role
We’re looking for a hands‑on, strategic Customer Success Manager to lead our AMER Dedicated CSM team: a team of 5 experienced CSMs providing white‑glove service to Oyster’s highest-value customers across the Americas.
This role sits at the intersection of people leadership, customer strategy, and operational excellence. You’ll own the health, retention, and expansion outcomes for Oyster’s AMER dedicated‑tier portfolio, while coaching a team through the complexity of multi‑product, multi‑country customer relationships.
About the Team
The AMER Dedicated CSM team serves Oyster’s top‑tier customers in the Americas: companies with meaningful ARR commitments. Each CSM manages a portfolio of dedicated accounts end‑to‑end, from onboarding coordination through to renewal and expansion, acting as the sing...