Job Description
Tätigkeitsbereich:Supply Chain ManagementFachabteilung:Critical Parts Management AsiaGesellschaft:Mercedes-Benz Malaysia Sdn. Bhd.Standort:Mercedes-Benz Malaysia Sdn. Bhd., Kuala Lumpur Startdatum:..6Veröffentlichungsdatum:..6Stellennummer:MERUAArbeitszeit:Vollzeit BewerbenAufgaben
As a Customer Solutions Manager, you are required to effectively manage and enhance customer relationships by promptly addressing dealer and market queries, overseeing parts technical escalations, and resolving critical parts issues. Ensure seamless communication between dealers, internal teams, and market stakeholders to maintain high levels of customer satisfaction and support business growth. Core responsibility is to establish and safeguard the growth of team, maximize and maintain the team’s overall performance. This includes liaising with internal and external partners to solve complex issues, standardize and improve processes relevant to dealer facing functions.
Customer Relationship Manageme...