Manager, Customer Services Mortgage Servicing
I
Insight Global
📍 Wayne, NJ, United States
Job Description
Job Description
The Escrow - Customer Service Manager will be responsible for managing the following functions within the mortgage services department for residential first mortgage loans; payment and monitoring of all real estate taxes, flood, hazard, and private mortgage Insurance, escrow analysis, loan payoff process, customer service and, the file room.
Responsibilities Include But Are Not Limited To:
- Manage the daily operations of the Escrow, Tax, Insurance, Customer Service, Loan Payoff functions and, the security and organization of the file room and staff including the delivery and coordination of files to various departments and buildings of the bank.
- Review and approve in detail reports along with a variety of custom reports daily/weekly and monthly to ensure the workflow is accurate, timely and in compliance with all regulatory requirements.
- Create special reports for senior management upon request.
- Communicate with Vendors to ensure the accur...
The Escrow - Customer Service Manager will be responsible for managing the following functions within the mortgage services department for residential first mortgage loans; payment and monitoring of all real estate taxes, flood, hazard, and private mortgage Insurance, escrow analysis, loan payoff process, customer service and, the file room.
Responsibilities Include But Are Not Limited To:
- Manage the daily operations of the Escrow, Tax, Insurance, Customer Service, Loan Payoff functions and, the security and organization of the file room and staff including the delivery and coordination of files to various departments and buildings of the bank.
- Review and approve in detail reports along with a variety of custom reports daily/weekly and monthly to ensure the workflow is accurate, timely and in compliance with all regulatory requirements.
- Create special reports for senior management upon request.
- Communicate with Vendors to ensure the accur...