Manager Customer Service

You will lead a skilled and customer-focused team dedicated to delivering exceptional service and operational excellence. In this role, you will oversee team workloads, CRM activity, and case management queues to ensure service standards are consistently met and customer expectations are exceeded. Leveraging your leadership and coaching expertise, you will foster a collaborative, high-performing environment where team members are empowered to grow, succeed, and reach their full potential.

Responsibilities

Serve as the subject matter expert for export and import operations, ensuring compliance with regulatory requirements and operational standards.

Drive team performance to achieve and maintain quality service, and KPI targets while delivering an exceptional customer experience.

Monitor customer feedback and survey results, implementing improvements to enhance customer satisfaction and service delivery.

Identify process improvement opportu...