Manager, Customer Growth & Experience

About the Role

At beIN SPORTS CONNECT, we believe every interaction is an opportunity to create a fan for life.

Reporting to the Executive Vice President, Marketing, Growth & Consumer, APAC, the Customer Growth & Experience Manager is responsible for growing customer lifetime value by creating exceptional experiences across the entire subscriber journey.

Leading the Customer Growth & Experience function, you will oversee CRM and lifecycle marketing, Customer Care, marketing automation, customer insights and organic growth initiatives. Working at the intersection of Marketing, Product, Data and Technology, you will use customer insights, automation, AI and experimentation to deliver meaningful business outcomes through improved engagement, retention, loyalty and customer satisfaction.

This is a hands-on role for someone who enjoys connecting data, technology and customer insights to solve problems, improv...