Manager, Customer Engagement
H
Hilton
📍 Watford, United Kingdom, United Kingdom
Job Description
**Job Identification:** 208752
**Job Category:** Enterprise Marketing and Loyalty
**Job Schedule:** Full time
The Manager, Customer Engagement (EMEA) is accountable for designing and delivering member engagement strategies that deepen relationships with Hilton Honors members across the region. The role builds and deploys CRM journeys, regional offers, and marketing activations that improve activation, repeat stays, retention, and satisfaction. In addition, the role supports the successful activation of new partnerships from a member-experience perspective—including onboarding journeys for partner members, ensuring a seamless and compelling end-to-end Honors experience.
**What will I be doing?**
+ Support activation of new partnerships from a member engagement lens, coordinating onboarding journeys for partners’ members (welcome, education, first-stay nudges) and ensuring proposition clarity across channels.
+ Coordinate cross-functionally with Par...
**Job Category:** Enterprise Marketing and Loyalty
**Job Schedule:** Full time
The Manager, Customer Engagement (EMEA) is accountable for designing and delivering member engagement strategies that deepen relationships with Hilton Honors members across the region. The role builds and deploys CRM journeys, regional offers, and marketing activations that improve activation, repeat stays, retention, and satisfaction. In addition, the role supports the successful activation of new partnerships from a member-experience perspective—including onboarding journeys for partner members, ensuring a seamless and compelling end-to-end Honors experience.
**What will I be doing?**
+ Support activation of new partnerships from a member engagement lens, coordinating onboarding journeys for partners’ members (welcome, education, first-stay nudges) and ensuring proposition clarity across channels.
+ Coordinate cross-functionally with Par...