Manager Continuous Improvement

Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling across the Group and manage escalated and complex complaints, while using complaint insights to influence meaningful change.

Through the complaint process, we identify breakpoints across products, services and processes, and use those insights to influence change that improves both customer and employee experiences. We continually strengthen our complaint management...