Manager, Collections & Recoveries at KOHO
P
Portage Ventures GP Inc.
📍 vancouver, metro vancouver regional district, Canada
Job Description
Take charge of KOHO's collections strategy as the Collections & Recoveries Manager. Focus on innovative customer care practices while driving recovery and retention strategies.
We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank. This role is crucial for crafting a collections program that optimally serves customers during financially challenging times. Engage with data analytics and strategic planning to improve internal processes and customer experiences.
Key Responsibilities:
• Monitor delinquency and loss trends for actionable insights
• Develop targeted contact strategies for customer outreach
• Design flexible payment arrangements for customer relief
• Collaborate with BPO partners to ensure quality collections
• Establish recovery strategies for customers after defaults
Requirements:
• 3-5+ years in collections strategy...
We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank. This role is crucial for crafting a collections program that optimally serves customers during financially challenging times. Engage with data analytics and strategic planning to improve internal processes and customer experiences.
Key Responsibilities:
• Monitor delinquency and loss trends for actionable insights
• Develop targeted contact strategies for customer outreach
• Design flexible payment arrangements for customer relief
• Collaborate with BPO partners to ensure quality collections
• Establish recovery strategies for customers after defaults
Requirements:
• 3-5+ years in collections strategy...