Job Description
Manager, Client Support
MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry.
Responsibilities
- Manage the performance of the team against all established Client Support benchmarks and metrics
- Participate in the escalation process including working with clients and other MRI departments to resolve client cases
- Conduct regularly scheduled team and one‑on‑one meetings with direct reports to address analyst issues, provide updates regarding performance, and give direction regarding company and department policies and procedures
- Develop and implement tactical plans for achieving strategic initiatives
- Perform monthly case quality audits of direct reports
- Evaluate and provide mid‑year and end‑of‑year performance reviews for direct reports
- Assist in implementing training plans for direct reports and identify areas for analyst development <...