Manager, Client Experience
The University of Queensland
📍 Saint Lucia, Queensland, Australia
Job Description
Digital Capability and Student Experience team (UQ Library)
Full-time (100% FTE), continuing position
Base salary will be in the range $120,317 - $134,892 + 17% super (HEW Level 8)
Based at our
About This Opportunity
Bring your strategic leadership and passion for exceptional client experience to The University of Queensland Library. As Manager of Client Experience, you will lead the delivery of the Library’s Tier 1 enquiry services team across multiple campuses, ensuring a consistent, inclusive and high-quality experience for every client. Working within a collaborative and forward-thinking function, you will play a pivotal role in shaping service excellence, enhancing digital capability, and fostering a welcoming environment where every student and client feels they belong.
Key responsibilities will include:
Providing strategic and operational leadership of the Client Exp...