Manager - Business Channels (Customer Service & Operations)

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Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and CSEs daily activities. Executes back office processing and control functions when not directly serving customers or managing staff.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Ensure internal control and compliance are not compromised.

Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)

Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors

Staff Capacity plan...

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