Job Description
Excellent Domain Knowledge Good Oral Written Communication skills Good Team Handling Skills Excellent Analytical skills Should be good at Muti-Tasking Roles responsibilities: Ensure the TAT and Quality of projects handled Ensure quality of Deliverables Ensure proper execution of projects Ensure all updates from clients are recorded Set Targets for team leads and processors. Maintain records for overall performance and progress of the shift. Maintain process documents and ensure regular updates. Ensure all updates from clients are recorded. Conduct daily team briefs and update the team on every shift. Ensure the team meets the daily targets and extend the shift if the targets are not met. Train employees and ensure the service levels Identify training needs and recommend external training Provide Refresher/ process training at regular intervals Evaluate the effectiveness of training and recommended retraining.