Job Description
Job Description
- Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
- Establish and maintain strong relationships with external and internal stakeholders
- Serve as the point of contact for issues within AP processes
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver, develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
- Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
- Set clear perfor...