Managed Services Delivery Enablement Program Manager

Managed Services Delivery Enablement Program Manager – Job Summary

This role is responsible for supervising Managed Service Delivery (MSD) enablement projects of substantial size and complexity, spanning across multiple regions. The role manages relationships with MSD Operations teams across regional theatres and oversees Management of Change activities devoted to deploying Customer Delivery Manager (CDM) practice. It also leads multi‑functional project teams to deploy new or improvement processes, tools and people capabilities to bring incremental efficiency to 600+ CDMs that are in charge of delivering the value of contractual services to customers.

Responsibilities

• Owns CDM Playbook documentation that prescribes process, people (RACI) and tools for CDM missions
• Owns engagement with all key functions beyond CDM involved in Managed Services delivery and operation (Sales, Revenue Ops, Finance, Transition) to define RACIs and resolve operatio...