Mall Manager - Galleria South

Overview

The Mall Operations Manager is responsible for the overall supervision and efficient management of the mall’s daily operations, ensuring alignment with the company’s standard operating procedures and service excellence goals. This role is located in the Galleria South-Mall Operations department and is a probationary position.

Key Responsibilities

• Oversee the maintenance and functionality of all building facilities, equipment, and infrastructure.
• Manage operational expenses, staffing, scheduling, and administrative functions.
• Supervise key service areas including housekeeping, security, food services, carpark operations, engineering, and special projects.
• Ensure consistent delivery of high-quality customer experiences that foster tenant satisfaction, drive foot traffic, and encourage repeat patronage.
• Monitor and control common area costs while implementing initiatives to enhance profitability.
• Mai...