The incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner. Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
Main Responsibilities
To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.To ‘connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.Following scheduled roster and daily appo...