Job Description
🌟 We're Hiring: Major Incident Manager! 🌟
The Major Incident Manager (MIM) leads and coordinates all activities during high-impact IT outages. They ensure swift resolution while minimizing business disruption, handle stakeholder communication, and drive post-incident learning and process improvement.
📍 Location: Taguig, Philippines
⏰ Work Mode: Work from Office
💼 Role: Major Incident Manager
What You'll Do:
Key Responsibilities:
1. Incident Identification & Declaration
- Assess incoming incidents against established criteria.
- Declare a Major Incident and trigger incident response protocols (e.g., initiate a war room or crisis bridge.
2.
Coordination & Control
- Act as the primary point of contact for service owners, technical teams, and external ve...