Major Incident Manager (PRE Governance) New (Madrid)

We are currently looking for a Major Incident Manager (PRE Governance).

Key Responsibilities

• Drive operational governance and stability across PRE environments through structured incident control processes.
• Lead and coordinate Major Incident Management activities to minimize service disruption and ensure rapid resolution.
• Monitor daily PRE operational health and provide readiness reporting to support program delivery and BAU operations.
• Collaborate with infrastructure, application, testing, and development teams to effectively diagnose and resolve incidents.
• Implement SLA-driven monitoring, alerting, dashboards, and reporting to proactively identify risks and service degradation.
• Promote Problem Management practices, including root cause analysis (RCA), trend analysis, and continuous improvement initiatives.

Requirements

Must-have

• 5+ years of experience as a Major Incident Manag...