Major Incident Lead — ITIL 4, Remote Support

TE Connectivity is looking for a Major Incident Manager in Hermosillo, Sonora. The successful candidate will manage and coordinate the resolution of major incidents to minimize business disruption while adhering to ITIL 4 best practices. Responsibilities include incident handling, stakeholder communication, and leading root cause analyses.

Applicants should have 2-3 years of relevant experience, advanced English, and familiarity with ITSM tools like ServiceNow. The position offers a hybrid work model.