Job Description
Maintenance Administrator / Call Centre Operator | Maintenance / Building Services Industry | Lambeth, London | £30-40K dependant on experience.
We are currently recruiting for Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operators to join a busy, London based Maintenance provider. As the Maintenance Administrator, you will be responsible for;
* Answering incoming customer calls, providing a fantastic level of customer service, taking detailed job notes from the call.
* Allocating and scheduling in works with engineers of all trades with the assistance of call centre management staff.
* Updating physical job sheets and online job sheets on company CAFM system.
* Managing engineers diaries and keeping engineers availability up to date.
* Accurate filing and record keeping.
* Keeping customers updated with time slots, estimated time of arrivals, job notes and confirmations.
Employment Package:
...
We are currently recruiting for Maintenance Administrators / Schedulers / Helpdesk / Call Centre Operators to join a busy, London based Maintenance provider. As the Maintenance Administrator, you will be responsible for;
* Answering incoming customer calls, providing a fantastic level of customer service, taking detailed job notes from the call.
* Allocating and scheduling in works with engineers of all trades with the assistance of call centre management staff.
* Updating physical job sheets and online job sheets on company CAFM system.
* Managing engineers diaries and keeping engineers availability up to date.
* Accurate filing and record keeping.
* Keeping customers updated with time slots, estimated time of arrivals, job notes and confirmations.
Employment Package:
...