Mac L1 Support Engineer

12 month onsite W2 Contract (No C2C/No Visa Sponsorship)

Onsite in San Francisco, CA (94107)

Pay up to $40.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments (90% Mac environment).

We are seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams.

Key Responsibilities

• Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Log, track, and manage in...