Luxury Front Office Manager in Revelstoke
R
Revelstoke Mountain Resort
📍 revelstoke, columbia shuswap regional district, Canada
Job Description
Become a key player in hospitality as the Front Office Manager at Cabot Revelstoke Mountain Lodge, part of Northland Properties. Drive exceptional service and operational excellence at this luxury destination.
As a Front Office Manager, you will oversee concierge and front desk operations, ensuring memorable guest experiences through personalized service. Your role includes leading a dedicated team, resolving guest concerns, and maintaining impeccable service standards across all guest interactions. Collaborate with internal departments to enhance overall guest journeys.
Key Responsibilities:
• Lead and supervise front desk and concierge operations
• Ensure VIP guest treatment and fulfillment of special requests
• Respond to escalated guest issues with professionalism
• Manage scheduling and payroll based on business needs
• Maintain accurate logs for operational effectiveness
Requirements:
• Experience in hotel front office or guest services roles
• Demon...
As a Front Office Manager, you will oversee concierge and front desk operations, ensuring memorable guest experiences through personalized service. Your role includes leading a dedicated team, resolving guest concerns, and maintaining impeccable service standards across all guest interactions. Collaborate with internal departments to enhance overall guest journeys.
Key Responsibilities:
• Lead and supervise front desk and concierge operations
• Ensure VIP guest treatment and fulfillment of special requests
• Respond to escalated guest issues with professionalism
• Manage scheduling and payroll based on business needs
• Maintain accurate logs for operational effectiveness
Requirements:
• Experience in hotel front office or guest services roles
• Demon...