Description
Leadership & Team Management
Lead daily lodging operations across two propertiesSupervise front desk, housekeeping, and guest services teamsRecruit, train, coach, and support staff developmentBuild a consistent, guest-focused service cultureManage scheduling and operational coverageProvide hands-on support during peak periods, including front desk coverage when required Guest Experience
Maintain high standards for cleanliness, comfort, and serviceRespond to guest concerns promptly and effectivelyEnsure smooth reservation flow and communication across departmentsConduct regular inspections of rooms and public areasContinuously improve the guest experience through feedback and observation Operations & Financial Oversight
Support the implementation of operational policies and pr...