Job Description
This is a senior, hands-on leadership role for someone who thrives on being visible on the floor, building strong relationships with guests, and leading a team to deliver a seamless, five-star safari experience. You'll take full ownership of the guest journey while working closely with every department to keep the lodge running like clockwork. Key Responsibilities Guest Experience & Service Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay. Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement. Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform. Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required. Conduct regular guest briefings and ensure all activities and experiences run seamlessly. Lo...