Location Support Specialist

WHAT YOU'LL DO

As a Location Support Specialist, you provide on-site technical support by troubleshooting hardware, software, devices and network issues, while ensuring smooth installations, configurations and daily operations across office, stores and warehouses.

You will:

• Provide hands-on support for hardware and software issues that cannot be resolved remotely, including laptops, mobile devices, tills, and meeting room equipment
• Troubleshoot, repair, and maintain user devices and systems to minimize disruption and ensure stable operations
• Support installations, configurations, and setup of equipment for new joiners, relocations, and store or office changes
• Assist with network and connectivity issues in collaboration with global support teams
• Maintain accurate documentation and manage incidents and tasks using ticketing systems (e.g. ServiceNow)
• Coordinate with infrastructure v...