Job Description
Job Summary
The LMD (Last Mile Delivery) Operations Manager is responsible for managing and improving end-to-end last-mile delivery and installation operations to ensure best-in-class customer service. This role oversees service partner management, operational systems and processes, customer KPI performance management, and continuous improvement initiatives to enhance service quality and operational efficiency. The position plays a key role in driving seamless collaboration among customers, internal teams, and external partners. Through data-driven operational management and continuous improvement efforts, the LMD Operations Manager contributes to enhancing customer satisfaction and building a stable, scalable last-mile delivery operating model.
Key Responsibilities
1. Installation & Transportation Operations Management
- Manage and oversee installation technicians and third-party service providers.
- Oper...