Lm211: Dedicated Customer Care Representative Senior (Cuautitlán)

• Bookings
• Customer Support
• Dedicated Account Desk Enquiries (Ad Hoc)
• Relationship Management
• Tracking & Monitoring Solutions (Including Prevention)
• Dedicated Customer Support
• Account Creation & Process Onboarding
• Customer Inquiry and Providing Quotes
• Complaint Handling / Issue Resolution
• Case Management / Service Recovery
• Pro‑active Prevention
• Claims Handling / Escalated Issue Resolution
• Tracking Customer Relationship Management

The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.

• Interpersonal skills
• Written & verbal communication skills
• Team working skills
• Microsoft Office & PC skills
• Problem solving skills
• High School diploma (Some college preferred)
• ...