Lm178: Specialty Customer Representative (Cuautitlán)
L
Link-Worldwide
📍 cuautitlán, cuautitlán, Mexico
Job Description
Lead or Senior Levels of these positions may:
- Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedures
- Provide forward thinking solutions for shipment issues leading to positive customer interactions
- Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities
- Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communicate until problem is resolved
- Interact with other functional areas to identify needs of top accounts
- Within established authori...