Live-in Assistant Manager (TSH164)

Full-time

Accommodation can be offered on an adjusted rent.

Tasks

Lead and take responsibility for the on the ground Hotel operations, the teams within it and the guests.

The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience.

Requirements

Customer Service

• First point of contact and visible presence to the guests by delivering a high quality service to them at all times.
• Ensuring the hotel team are meeting the highest levels of service, building relationships with guests, championing their experience, taking on board their feedback and managing their expectations.
• Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business.
• To respond in a timely manner to any complaints ...