Liaison Administrator
H
Hays Business Support
📍 Manchester, Greater Manchester, United Kingdom
Job Description
Your new company
Customer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence.
Your new role
Draft enquiry closure letters accurately and to a high standard.
Ensure all work complies with data protection requirements, confidentiality standards and internal policies.
Liaise with internal and external parties to clarify and accurately communicate decision outcomes.
Identify cases suitable for follow-up actions.
Maintain and update electronic case management systems and records accurately and promptly.
Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required.
Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are n...
Customer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence.
Your new role
Draft enquiry closure letters accurately and to a high standard.
Ensure all work complies with data protection requirements, confidentiality standards and internal policies.
Liaise with internal and external parties to clarify and accurately communicate decision outcomes.
Identify cases suitable for follow-up actions.
Maintain and update electronic case management systems and records accurately and promptly.
Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required.
Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are n...