Level Two(2) Technical Support Specialist
S
Sauti Contact Center
📍 Nairobi, Nairobi County, Kenya
Job Description
The Level Two Technical Support Specialist plays a crucial role in providing advanced technical assistance and support to customers and internal teams. This position involves in -depth technical knowledge, excellent problem -solving skills, and outstanding customer service. The Level Two Technical Support Specialist works closely with Level One support, as well as other departments, to resolve complex technical issues efficiently.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
Minimum of 2 years of experience in technical support, with a focus on resolving complex technical issues.
Prof...