Level 2 Technical Support Team Manager

Team Manager - GSD L2 Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Global Service Desk — Level 2 Team Manager The Level 2 Team Manager leads a team of advanced Technical Support Specialists handling escalated and complex issues beyond L1 triage scope. Where L1 focuses on speed and volume, L2 is where complexity lives — your team resolves what L1 cannot, engages with on-site infrastructure, and partners with broader IT functions to prevent issues before they surface. This is a technical leadership role where subject matter depth, proactive queue management, and structured problem-solving are as important as people skills. Technical excellence and outstanding customer service are both expected; neither is optional. What You’ll Do Team Leadership & People Developm...

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