Level 2 Support Technician

Working Schedule: Pacific Standard Time

Work Arrangement: Fully Remote (Work From Home)

Salary: $1,600 - $2,000

Employer: MSP company operating in Florida, USA

Overview: 

The Level 2 Support Technician is responsible for resolving escalated technical issues that require in-depth troubleshooting, system administration, and infrastructure support. This role acts as the bridge between Level 1 support and Level 3 engineers, ensuring complex incidents and requests are addressed efficiently. Level 2 technicians also contribute to process improvements, documentation, and mentoring junior team members.

Responsibilities:

• Handle escalations from Level 1 technicians for issues requiring deeper analysis.

• Diagnose and resolve:

• Advanced Windows/macOS issu...