Level 2 – it support specialist & client support

About The Job

This is a Help Desk and Technical Support role with a strong emphasis on client communication. The person in this role handles the majority of day‑to‑day support interactions with startup teams – they’re the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed‑out employee feel taken care of.

If your candidate can resolve a Google Workspace sync issue, walk a remote employee through a fix over Zoom, and close the ticket with documentation that a colleague could follow – all while keeping the client feeling supported, not talked down to – they belong here.

Job Details Employment Type: Full-Time Independent Contractor Department: Information Technology (IT) Job Level: Lead Experience: 6 Years Business Model: B2 B (Business-to-Business) Education: Bachelors Qualification: CS Required Skills General Skills: Database Management Soft Skills: Accuracy, Multitasking Responsibilities Provide Tier 2 support for escalate...

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