Level 1 Trading & IT Support Analyst (Trading Floor Experience Required)
P
People Search Consultants
📍 singapore, singapore, Singapore
Job Description
Job De ion
- Provide real-time technical support to traders, ensuring smooth operation of trading platforms and infrastructure.
- Quickly diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
- Monitor system health and end-of-day data processing to address any issues promptly.
- Administer and maintain trading platforms, liaising with vendors for upgrades and enhancements.
- Log, track, and manage support tickets while maintaining clear communication with stakeholders.
- Assist with setting up and configuring trading terminals, workstations, and peripherals.
- Ensure timely incident handling, escalation, and resolution to minimize impact on trading activities.
- Collaborate with IT teams to improve processes and enhance system performance.
- Diploma/Degree in Information Technology, Computer Science, or a related field.
- Mi...