Level 1 Helpdesk Support Analyst (SAP Environment)

Apex Systems

📍 Houston, Texas, United States

Contract Computer Occupations

Job Description

Job#: 3034872
Job Description:
 Level 1 Helpdesk Support Analyst (SAP Environment)Location: Houston, Texas (Partial Remote)
Role OverviewThe Level 1 Help Desk Support Analyst serves as the first point of contact for end users, providing basic technical and functional support within an SAP environment. This role is responsible for triaging incidents, resolving common issues, and escalating more complex problems to Level 2/3 teams while ensuring a high level of customer service. This position is best suited for a consultant who can quickly ramp up and work independently.
Key ResponsibilitiesProvide first-line support for SAP users for issues such as login, navigation, and basic transaction errors.
Respond to incoming support requests via phone, email, or a ticketing system.
Log, categorize, and prioritize incidents and service requests in ITSM tools, following defined SLAs for response and resolution times.
Escalat...
        

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Job Details

Location Houston, Texas

Job Type Contract

Category Computer Occupations

Posted July 08, 2026

Deadline August 17, 2026