Leave Administration Associate
C
Corewell Health
📍 Grand Rapids, MI, United States
Job Description
Job Summary
Provides general administrative and project-related support for leave administration.
Essential Functions
+ Responds to inquiries from customers. Provides exceptional customer service via email and phone interactions. Assists with periods of high-volume phone calls in partnership with the service center.
+ Utilizes critical thinking and problem-solving skills to navigate through variable leave administration related situations working directly with the service center. Takes ownership of knowledge articles and identifies areas where process improvement is needed.
+ Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team.
+ Facilitates effective communication between management and team members regarding leave administration processes and status.
+ Provides leave applications and materials to team members and assists team members th...
Provides general administrative and project-related support for leave administration.
Essential Functions
+ Responds to inquiries from customers. Provides exceptional customer service via email and phone interactions. Assists with periods of high-volume phone calls in partnership with the service center.
+ Utilizes critical thinking and problem-solving skills to navigate through variable leave administration related situations working directly with the service center. Takes ownership of knowledge articles and identifies areas where process improvement is needed.
+ Assists with projects, audits, compliance and other duties that support the operational effectiveness and goals of the leave administration team.
+ Facilitates effective communication between management and team members regarding leave administration processes and status.
+ Provides leave applications and materials to team members and assists team members th...