Learning & Development Manager New

A high-performing mortgage broking business is looking for an experienced Learning & Development Manager to build broker capability, lift credit quality, and improve approval outcomes across the business. This is a hands-on, credit-led coaching role suited to someone who enjoys developing people, solving complex deals, and setting a consistent “best practice” standard across submissions.

The role

You’ll partner closely with brokers (junior through senior) to strengthen technical knowledge, confidence, and decision-making across a broad range of lending scenarios. You’ll also design and deliver onboarding and ongoing learning programs, plus provide practical credit guidance to improve file quality, reduce rework, and increase first-time approval success.

Key responsibilities

• Provide practical 1:1 and group coaching across different broker experience levels
• Identify capability gaps and implement targe...